Frequently Asked Questions


How do you make deliveries?

We make local deliveries with GIG Logistics and DHL. International deliveries are done in partnership with DHL.



How long does delivery take?

How long delivery takes depends on the destination of the package. Deliveries within Lagos, where we are based, are made within 24 hours while deliveries to other states within Nigeria take 3-7 days.

International deliveries with DHL also vary depending on destination and can take a minimum of 3 days to 7 working days, all things being equal.

How will I know when an out-of-stock product becomes available?

When you visit our site and you notice a product is out-of-stock but you wish to be notified when it’s available, just click the button “Notify when available” and follow the prompt. See below.


How do I place an order?

You can place your order directly from our site by adding your item(s) into the cart and follow the prompt to checkout. You can initiate this process by registering an account with us or even as a guest.

Where do you ship from?

We ship from Lagos, Nigeria.

Do you have a physical premise/pharmacy store?

Yes we have physical stores in Lagos Nigeria. See our locations below.


  • Divine Court Plaza, 3 Egbeda-Idimu Road, Alimosho 100275, Lagos.

  • 23 Alaja Road Ayobo-Ipaja 100278 Lagos.

How do I make payment?

For local orders and deliveries, you have three options of payment at checkout.


  1. Bank Transfer to our account

Nard Pharmacy & Stores Ltd.

Guaranty Trust Bank

0178027693

  1. Payment online with your Naira-denominated Credit/Debit Card 

  2. Payment on Delivery


For international orders, the only option for now is bank transfer. We dispatch once we confirm your payment. See our account details below.


Account Name - Nard Pharmacy & Stores Ltd

Bank Name - Guaranty Trust Bank

Account Number (NGN) - 0178027693

Account Number (USD): 0651071492

Account Number (GBP): 0651071526

Account Number (EUR): 0651071533